SYNAPS

Real-Time Intelligent Knowledge Sharing for Contact Center Agents

The Synaps project, in collaboration with Nixxis, aims to improve both agent and customer satisfaction in call centers by providing digital support with Artificial Intelligence.  

Research topics:  

 

Project Info

Start 1/05/2018

End 31/12/2021

Funding Innoviris

Involved Members Leticia Arco, Carlos Mosquera, Johan Loeckx

 

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